Starting April 2025, ASUS is implementing a new warranty policy for some of its premium laptop lines. Users will get a longer protection period with international coverage. This article summarizes key information about the policy.
3 Year International Warranty
ASUS extends international warranty period from two years to three years for laptops Zenbook, ProArt, Vivobook S, and Vivobook Flip. This policy applies to devices activated from April 1, 2025. Coverage is international and includes:
- Three-year warranty period, automatically applied without additional registration
- Service coverage in 114 countries
- 100% repair costs and replacement parts are covered
- No limit to the number of claims during the active warranty period
- Applies to damage not caused by user negligence
This warranty is provided automatically and requires no additional cost. Users simply need to ensure that the device is from the mentioned line and has been activated within the stipulated time.
Jimmy Lin, ASUS Southeast Asia Regional Director, said that this warranty upgrade is part of ASUS' commitment to users. "Providing the best products and services has been ASUS' commitment since the beginning. That's why this time we bring a three-year international warranty for ASUS Zenbook, ProArt, and Vivobook S users," he said. "The increase of international warranty from 2 years to 3 years this time is a tangible form of ASUS' commitment in providing maximum protection and more peace of mind for our loyal users. Wherever you go, ASUS has you covered."
Enhanced Protection
In addition to the three-year international warranty, ASUS also provides additional protection within the warranty period designed to address damage caused by user negligence. This protection consists of ASUS Perfect Warranty and its upgrade, ASUS VIP Perfect Warranty.
ASUS Perfect Warranty
ASUS Perfect Warranty is an additional protection service within the warranty period that is valid for the first year. This service is automatically provided for damage caused by user negligence and applies to the following lines:
- ASUS Vivobook
- ASUS Gaming
- ASUS TUF Gaming
Features covered:
- 100% repair service fee
- 80% replacement parts cost
- Valid only in the first year of the warranty period
ASUS VIP Perfect Warranty
ASUS VIP Perfect Warranty is an upgraded version of the previous service, with broader coverage. It covers damage due to user negligence, applies to devices activated from April 1, 2025, and is automatically granted for the following lines:
- ASUS Vivobook S
- ASUS Vivobook Flip
- ASUS Zenbook
- ASUS ProArt
- ASUS ROG
Features included:
- 100% repair service fee
- 100% spare parts replacement cost
- Applicable to damage caused by user negligence
ASUS Premium Care
ASUS Premium Care (APC) is a paid extended protection program available to ASUS laptop users in Indonesia. This program provides additional protection beyond the standard warranty terms.
Features available in ASUS Premium Care include:
- Extended international warranty from two years to three years for models with an initial warranty of two years
- Accidental Damage Protection (ADP), which covers damage due to user negligence with full coverage of service costs and spare parts.
- ASUS Battery Service Package (BSP), which replaces the battery in case of damage due to manufacturing defects, a maximum of once per year during the protection period
The ASUS Premium Care program is only available through separate purchase. ASUS also has 140 service centers in various provinces in Indonesia that support the claims process and other after-sales services. You can read more information about ASUS Premium Care (APC) via the official ASUS website.
How to Check ASUS Laptop Warranty Status
To find out if the laptop warranty is still active or has expired, users can check the warranty status through the ASUS official website. Here are the steps:
- Visit page check ASUS warranty status
- Enter serial number your laptop. (Can be found at the bottom of the device or through the application MyASUS.)
- Once submitted, the system will display the warranty status, including the start date and end date of protection.
By checking the warranty status, users can find out if the device is still within the protection period and eligible for services such as the three-year international warranty, ASUS VIP Perfect Warranty, or ASUS Premium Care. This step is important so that you can make the most of all the official support and services provided by ASUS.
Source: official press release
